Cancellation and reschedule policy

In order to keep everything fair for all clients and therapists, we have a policy which we hope you find simple and fair:

Single appointments, pay as you go

24 hours notice or more. No need to pay in advance.

With less than 24 hour notice, we may ask you, at our discretion depending on the circumstances, to prepay your next booking and/or pay for the missed session.

Prepaid 5 sessions

TWO hours minimum notice or change or cancellation.

If you provide less than two hours notice for more than one of your five sessions, we may ask you, at our discretion depending on the circumstances, to use one of your prepaid sessions for each of the missed or re-arranged session.

Prepaid 10 sessions

TWO hours minimum notice or change or cancellation.

If you provide less than two hours notice for more than three of your ten sessions, we may ask you, at our discretion depending on the circumstances, to use one of your prepaid sessions for each of the missed or re-arranged session.